Resources

Explore our curated list of articles and books which may help you along your journey towards fostering a more compassionate and collaborative workplace.

Events

Civility Regional Conference with Dr. Chris Turner from CivilitySavesLives
November 16, 2024 in Kelowna BC, Canada – Doctors of BC, Interior Health Authority, Hospital Foundations and University of British Columbia sponsored event
Find Event Executive Summary here.
View all videos, including short video clips from each session, from the Civility Regional Conference HERE.

Ted Talks & Videos

When rudeness in teams turns deadly | Chris Turner | TEDxExeter (15 mins)

How we treat each other at work has considerable impact on how teams perform, particularly in health care settings.

How to Have a Good Conversation | Celeste Headlee | TEDxCreativeCoast (12 mins)

When your job hinges on how well you talk to people, you learn a lot about how to have great conversations – and most of us don’t converse very well.

Eliminating Microaggressions: The Next Level of Inclusion | Tiffany Alvoid | TEDxOakland (9 mins)

Microaggression is a term used for brief and commonplace daily verbal, behavioral, or environmental indignities, whether intentional or unintentional.

Why being respectful to your coworkers is good for business | Christine Porath (15 mins)

Looking to get ahead in your career? Start by being respectful to your coworkers, says leadership researcher Christine Porath.

Creating joy in work is the only way to save the NHS | Rachel Pilling & Dan Wadsworth | TEDxNHS (15 mins)

If you took 15 seconds to do something now, which would save someone else 30 minutes later, you would release time.

All it takes is 10 mindful minutes | Andy Puddicombe | TED (9 mins)

Refresh your mind for 10 minutes a day, simply by being mindful and experiencing the present moment. (No need for incense or sitting in strange positions.)

Articles

Physician incivility in the health care workplace

Incivility and the clinical learner

Impact of Rudeness on Task Performance

Impact of Workplace Incivility and Bullying

Residential Care Aides' Experiences

Impact of Interprofessional Incivility

Civility in Health Care: A Moral Imperative

Paid Access Resources

The Effects of Civility on Advice, Leadership, and Performance

Barbers of Civility

Exposure to incivility hinders clinical performance in a simulated operative crisis

Patient Complaints and Adverse Surgical Outcomes

Articles on other sites

Ontario Physician Health Program – 5 Fundamentals to
Civility

Silence Kills: Seven Crucial Conversations for Healthcare

Reading List

Civility Promotional Materials

All proceeds from online sales for these project promotional materials go directly to the Vernon Jubilee Hospital Medical Staff Association to cover the costs of this website as well as the base costs to the Civility Matters project

Civility Card Deck
$25.00
Contains 88 cards, in a clear protective case
Civility Matters Sticker
$0.75
3″ x 3″ circle, glossy finish
Civility Matters Pen
$5.50
Black ink ballpoint pen
Civility Matters Breakaway Lanyard
$8.75
Breakaway Lanyard with snap trigger attachment. Marine blue with Civility Matters logo.
Civility Matters USB Stick
$15.75
8 GB Flash Drive
Civility Matters Coffee Mug
$14.00
Size 11 oz.
White with 2-sided design

Other Websites

Find below some links to additional websites and resources within worth considering in making civility matter in your workplace.

Civility Saves Lives
SafeCare BC
Institute for Civility
4Civility Institute
Civility Experts Worldwide

Consultants

Faith Wood – Okanagan local resident

Lewena Bayer – National

Dr. Chris Turner – International

Professor Michael West – International